Kay Jewelers in Dubuque, IA Open now

Reviews about Kay Jewelers

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  June 19, 2020, by Wasted Wages
  Horrible business. I’ll being paying off the little bit I owe left and never step foot in there again. Bought a 600 dollar necklace for my fiancé got 200 in rewards. Went in to buy her engagement ring and they said I can’t use them cuz it’s already been discounted. Now after I bought ring they gave me a pile of the 100 dollar rewards but can only use them if you spend more money. Joke. Well went to make my payment and apparently they switched banks and now I had to go in and pay my bill cuz I can’t sit on the phone for an hour with a robot going through different things. Call the store to ask about how much my payoff is and Sharon or however her name is spelled gave me a number and then hung up not saying goodbye. Call the number and I get hung up on cuz that number doesn’t service the card anymore. Call back and she instantly has an attitude. She actually helped a little bit on second call but not much. No wonder this place has horrible reviews. Don’t buy from them. You will spend thousands on something they brag up but once it’s bought they will tell you it’s worthless.
• ★ ★ ★ ★ ★

  April 20, 2019, by Jennifer Smith
  I have been going to Kay's since I moved to Dubuque in 2014. I have mostly been pleased with the store. I did have a couple of issues when I first started going with 1 particular individual who is no longer there. Since she has left, I haven't had anymore rude customer service. In fact, every time I go, I am greeted and helped within a matter of a minute or two. They are usually sort of busy and sometimes can't get to you right away. My husband and I bought our rings and anniversary bands from there and they are always trying to get us savings or discounts. I like this store and the current staff they have now. They are nice, helpful and actually quite outgoing and personable. A couple of years ago, I wouldn't have given a high score but now, wonderful people work at Kays and I plan on staying a customer.